Reservations Desk – Best Price Guarantee

At Reservations Desk , we strive to provide our customers with outstanding value and competitive travel pricing. As part of our commitment, we offer a Best Price Guarantee. If you find a lower publicly available fare for the exact same itinerary on a major online travel agency within 24 hours of making your booking, we may match the price and reimburse the verified difference.

What is considered the same itinerary?

To qualify for our Best Price Guarantee, the alternative booking must match every aspect of your original reservation. This includes the airline, flight schedule, departure and arrival dates, passenger details, fare type, cabin class, and any other relevant booking conditions.

Why must the lower price be available for booking?

The lower fare must be publicly displayed and available for immediate booking at the time our team reviews your claim.
If the fare cannot be located, verified, or booked during the verification process, the request may not qualify under this policy.

How can I submit a Best Price Guarantee request?

To request a price review, please contact our support team by calling +44 (20) 45148826.

Please have the following information ready:

  • Your Reservations Desk booking reference number
  • Full details of the competing travel offer
  • A valid website link and/or screenshot displaying the lower fare

Our team will review the information provided and verify the fare independently. If the lower price meets all requirements of this policy, you may be eligible to receive a refund of the verified difference or retain your existing booking at the adjusted rate. Reservations Desk reserves the right to deny claims that cannot be adequately verified.

Are there any exclusions?

The Best Price Guarantee does not apply to fares or rates offered through:

  • Private membership or subscription programs
  • Corporate, business, group, or charter bookings
  • Loyalty rewards, coupon codes, promotional vouchers, or special incentive programs
  • Prices not available to the general public

Additional exclusions include: student discounts, military fares, government rates, wholesale fares, vacation packages, tour operator pricing, unpublished rates, and fares resulting from obvious pricing or technical errors.

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